Family Assistance Education and Research Foundation

Human Services Response™

The following are the earliest complete videos used for training. In addition to these Human Services Response™ training videos, we have a significant collection of videos featuring survivors from various domestic and international events including aviation disasters, cruise line tragedies, and multiple other industrial terrorist attacks, and mass shootings.

Video 1: HSR Part 1

Video 2: HSR Part 2

Video 3: Origins of HSR

Video 4: A Different Journey

Video 5: Integrating the Losses

Video 6: Perspectives

Video 7: Family Survivors Share the Wisdom

What is HSR?
Human Services Response™ (HSR™) is a non-counseling approach offered by the employees who work for an organization involved in a crisis or tragedy, or by representatives of that organization. It emphasizes helping meet the practical needs of people affected by a crisis or disaster while also providing appropriate emotional support. HSR™ is based on decades of research and real-world experience has been proven effective in countless scenarios across many industries and may be offered by anyone who has had HSR™ training.

Why use HSR?
HSR™ is based on interviews based on the research of Dr. Carolyn V. Coarsey with people involved in all types of crises and disasters and their descriptions of what was helpful (or would have been helpful), and what was not. It was developed specifically to address the gap that usually exists between the time the crisis occurs and when family and other personal support resources become available to those affected.

HSR™ assumes that once physical safety is assured, immediate needs are best met by the organization involved, which has the resources and power to provide both practical support (food, lodging, transportation, etc.) and emotional support (facilitating reconnection with family, friends, and other natural support systems).

Higher Resources, Inc. is the owner of all intellectual property rights associated with Human Services Response™. This material is protected by copyright laws and treaties and all such rights are reserved. Users expressly agree not to reproduce, duplicate, copy, sell, resell, share, or exploit for any commercial or non-commercial purpose, any portion of this material without express written permission from Higher Resources, Inc.

Evolution of Guest and Crew Care

Check out Dr. Carolyn V. Coarsey’s article on the Evolution of Guest and Crew Care.