International Humanitarian Assistance Response Program™ (I-HARP™) – Elective 2 – Managing Care Teams Remotely

This elective course explores the essential principles and practical skills required for managing Care Teams who support survivors remotely. Drawing on real-world deployments and responder experiences, the lesson highlights how emotional safety can be established over the phone when visual cues, physical proximity, and in-person connection are not possible. Participants will learn how responders can build trust and convey compassion through tone and active listening, and how leadership ensures responders have the information, resources, and emotional support needed throughout an activation. The course emphasizes survivor-centered communication, seamless information flow, maintaining boundaries, and the critical role of self-care in sustaining responders who assist callers during highly charged and rapidly evolving crises.