Rosangela joined the Foundation as Manager of Member Services – The Americas. Prior to joining the Foundation, she led Guest Relations teams onboard cruise ships for many years, ensuring optimum customer service, complaint resolution, and adherence to protocols. Rosangela has participated in multiple Care Team and emergency preparedness training programs. She deployed numerous times worldwide, supporting passengers and families during medical emergencies, bereavement, and accidents onboard and on land. She fostered relationships and collaborated with local authorities, government agencies, tour operators, port agents, and ground services teams to best support those impacted.
Rosangela has extensive experience with emergency drills, coordination, and logistics involving thousands of people. She holds a Bachelor’s Degree in Modern Languages and Literature and speaks Italian, English, Spanish and French.