Caring for Those in Harm’s Way – Secondary Survivors – Families & Loved Ones

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Topic Objectives

Participants will learn about the following:

1. Information about their loved one is the dominant need for family members in the second ripple;
2. When information about someone’s loved one is unavailable, employees who connect with the family member and explain the information process can be very effective;
3. Family survivors appreciate initial contact with company employees who show compassion and empathy and are trained to address their needs.

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Topic Notes

Topic Notes go here.